1. Introduction At Courses CEO, we strive to provide high-quality online courses and a positive learning experience. This Refund and Returns Policy outlines the circumstances under which we offer refunds and the process for requesting them. By purchasing our courses, you agree to this policy.
2. Eligibility for Refunds We offer refunds for courses under the following conditions:
- Refund requests must be made within 14 days of the purchase date.
- You must have accessed less than 20% of the course content.
- The course was purchased at the full price and not during a promotional discount period.
Refunds are not eligible if:
- You have completed more than 20% of the course.
- The course was purchased as part of a bundle or promotional offer.
- The request is made after 14 days from the purchase date.
3. Requesting a Refund To request a refund, please follow these steps:
- Contact our support team at Here with the subject line “Refund Request.”
- Include your full name, email address used for the purchase, order number, and reason for the refund request.
- Our team will review your request and respond within 5-7 business days.
4. Processing Refunds Approved refunds will be processed using the original payment method. Please allow up to 10 business days for the refund to appear in your account. We will notify you via email once your refund has been processed.
5. Non-Refundable Items The following items are non-refundable:
- Digital course materials downloaded to your device
- Personalized coaching or consulting sessions
- Courses purchased through third-party vendors
6. Cancellations and Modifications If you wish to cancel or modify your course enrollment, please contact us at [support email]. Cancellations or modifications may impact your eligibility for a refund as outlined in Section 2.
7. Contact Information For any questions or assistance regarding refunds and returns, please contact our customer support team at Here